Web and Social Media Analytics

Google AnalyticsAnalytics are important is every business and organization. They always have been. Today’s world of “big data” has made them more important and has certainly given them wider use and more visibility.

With websites and social media accounts, the numbers (statistics, metrics, measures) you always hear about are hits, follows, likes, shares and reposts.  Every person using social media has become a part of others’ analytics – and probably follows their own numbers.

I don’t know of anyone who has a website or blog that doesn’t take a look at their hit counter and whatever data is being gathered. If you use WordPress, you get a suite of stats and analytics. But many users use other tools in addition. Google Analytics is another popular method of analyzing site traffic. I use WordPress.com and use their stats, and I use Google Analytics. Most of the time the numbers don’t agree. It’s not a small variation either. Have you heard the saying “A man with two watches never knows the correct time”?

I have read a number of explanations. For example, JavaScript based analytical tools, like Google Analytics, can never be completely accurate because many people have JavaScript blockers installed in their browsers. Some tools allow hits by the owner to be counted and some do not. I know that when I’m working on a site, updating and viewing it, that can amount to a few dozen “hits.”  That is why analytics will also sometime break out visitors versus unique visitors. The former is always bigger because the latter means that if I visit a site (or a site’s pages) 25 times today, that is one visitor.  Unique visitors may sound more accurate, but in some cases you would certainly want to know that your visitors are returning throughout the day (think of Facebook, Twitter or a news site) and visiting multiple pages.

That is why you’ll find articles with titles like “Is Your Social Media Content as Popular as You Think?

One of the buzziest terms out there now is “engagement.” Not a new word, just new to this new arena. Engagement means capturing and holding attention. As a teacher, I want to engage students and have interaction with them. I also want that to occur with this post and all my blogs and websites.

When we are talking about a business and profits, engagement changes. To Amazon.com, hits are good but engagement means all the things that lead to conversion and sales. Some critics of the aggressive online marketing we see now say that where engagement was once the journey, now it is the goal.

I am not a marketer, but I need to be aware of what is happening in the field, so I look at things like the content marketing goals in places such as the Content Marketing Institute reports.

“Likes” don’t necessarily mean a conversion or sale and thousands of views don’t mean a positive ROI. And yet, you still need to follow the numbers.

What did it mean that Twitter removed share counts from its widgets, buttons, and API? Are they telling us that the share count didn’t mean much? It didn’t count replies, quote tweets, variants of your URLs, or reflect that some people tweeting these URLs might have many more followers than others, so the share count was never an accurate measure of social engagement with your content.

Remember that analytics is not statistics, but what you do and learn from those statistics

YouTube only counts a view after approximately 30 seconds. That’s so that accidental views or bounces don’t get into the stats. You might also say that if 25% of your views were under 30 seconds that it is because your videos aren’t interesting – or at least they are not engaging in those first 30 seconds. YouTube analytics will tell you if someone watched 1, 2, 3, or all 4 minutes of your video and that is important to your analysis and further action.

Many of the “pro” tools are for a price and so is hiring someone to handle your analytics and marketing, but there are good free analytic tools to measure content effectiveness.

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